Subsidy Payments and e-Child Care

eChild Care or ECC is the way parents receiving a child care subsidy check their child in and out of care. It records child care attendance and absences and is also how your provider gets their state subsidy payment. Parents or their designees confirm that child care was provided to their children by using either a telephone or a swipe card system.

e-Child Care Swipe Card Customer Service: 1-800-997-3333

Call 24 hours a day, seven days a week if:

  • You need to activate your card;
  • You have forgotten your PIN;
  • You need a new or replacement car; or
  • You need other card-related assistance.